Stackweaver Limited respects your privacy and is committed to handling personal information responsibly, fairly and transparently.
This Privacy and Cookie Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our products and services, or otherwise interact with us.
Who we are
Stackweaver Limited is the data controller responsible for the personal information covered by this policy where we determine how and why that information is processed.
You can contact us at [email protected]
Our address is 17 Sandel Village, Knocklynn Rd, Coleraine, BT52 1WW, Northern Ireland
Information we collect
We may collect personal information that you provide directly to us, including your name, email address, telephone number, business information and the contents of communications you send to us.
Where you use our products or services, we may also process information required to establish and manage your relationship with us. This may include account details, licence information, transaction records, service records and information required to provide support.
Our website and supporting systems may automatically process limited technical information, including IP addresses, browser information, device information, access times and server logs.
We collect only information that is reasonably necessary for the purposes described in this policy.
How we use your information
We may use personal information to
- Respond to enquiries and communicate with you
- Provide and administer our products, services, accounts and licences
- Manage customer and business relationships
- Process and maintain records of transactions
- Provide technical and customer support
- Verify access and licence entitlements
- Maintain the security and reliability of our website and systems
- Detect and prevent misuse, fraud and security threats
- Improve our products, services and business operations
- Send service related communications
- Send marketing communications where permitted by law
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal rights
We do not sell personal information.
Our lawful basis for processing
We process personal information where we have a lawful basis to do so.
This may include processing that is necessary to perform a contract with you or take steps at your request before entering into a contract.
We may process information where necessary for our legitimate interests in operating, protecting and developing our business, provided those interests do not override your rights and interests.
We may process information where required to comply with a legal obligation.
Where consent is required, we will rely on your consent and you may withdraw that consent at any time.
UK data protection law requires organisations to identify and communicate the lawful basis on which personal information is processed.
Communications and marketing
We may contact you about enquiries, products, services, accounts, licences or other matters connected with your relationship with us.
Where we send direct marketing communications, we will do so in accordance with applicable law.
You may unsubscribe from marketing communications at any time using the method provided in the communication or by contacting us at
[email protected]Opting out of marketing communications will not prevent us from sending essential communications relating to a product, service, account, licence or existing business relationship.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The period for which information is retained depends on factors including the nature of our relationship with you, the products or services involved, contractual requirements, legal obligations, accounting requirements and the need to establish or defend legal rights.
Information required to administer an ongoing account, licence or entitlement may be retained for as long as that account, licence or entitlement remains valid.
Technical and security records are retained for as long as reasonably necessary to maintain security, investigate incidents and support the reliable operation of our systems.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
Privacy information should explain either how long personal information is retained or the criteria used to determine that period.
Sharing your information
We may share personal information with trusted organisations that support the operation of our business and technology.
These may include providers of website hosting, cloud infrastructure, email services, communications, payments, authentication, licensing, security, analytics, backups and technical support.
We may also share information with professional advisers, insurers, regulators, law enforcement bodies, courts or other organisations where reasonably necessary to comply with the law, protect our rights or respond to a lawful request.
Service providers that process personal information on our behalf are expected to handle that information only for authorised purposes and in accordance with applicable data protection requirements.
We do not sell personal information to third parties.
International transfers
Some organisations that provide technology or business services to us may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are used where required.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
No internet based system can guarantee absolute security. We therefore maintain security as an ongoing part of how our website, systems and products are operated.
Your data protection rights
Depending on the circumstances, you may have the right to request access to personal information we hold about you.
You may also have rights to request correction of inaccurate information, deletion of information, restriction of processing, transfer of certain information or to object to particular uses of your information.
Where processing is based on consent, you may withdraw your consent.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us at
[email protected]We may need to verify your identity before responding to certain requests.
You also have the right to raise a concern with the Information Commissioner’s Office, the United Kingdom’s data protection regulator.
Cookies and similar technologies
Our website uses cookies and similar technologies to support its operation, security and functionality.
Cookies are small pieces of information stored on or accessed from your device when you visit a website.
The rules governing cookies may also apply to other technologies that store or access information on a user’s device.
Essential cookies
We may use cookies and similar technologies that are necessary for the website to operate securely and provide services requested by you.
These may support functions including security, network management, session management and remembering privacy preferences.
Essential technologies may operate without consent where an applicable legal exemption applies.
Functional cookies
Functional technologies may be used to remember choices or preferences and provide enhanced website functionality.
Where consent is required, these technologies will operate according to the choices you make through our cookie controls.
Analytics cookies
Analytics technologies may be used to help us understand how visitors interact with our website and improve its performance.
Where consent is required, analytics technologies will not be used until the appropriate consent has been provided.
Marketing cookies
Marketing technologies may be used to measure campaigns or deliver relevant advertising where applicable.
Where these technologies require consent, they will not be used unless you choose to allow them.
We do not treat continued use of the website as consent where an active choice is legally required. ICO guidance requires consent for applicable non essential cookies to be actively and clearly given.
Managing your cookie preferences
You can manage your preferences through the cookie controls provided on our website.
Where applicable, those controls provide information about the cookies and similar technologies in use and allow you to change your choices.
You can also manage cookies through your browser settings. Restricting certain technologies may affect some website functionality.
Your choices can be changed or withdrawn at any time through the available cookie controls.
Do Not Track
Do Not Track is a privacy preference you can set in your web browser to indicate that you do not want your online activity monitored. We fully respect the ethical intention behind this standard as it empowers independent business owners to control their digital footprint. However because there is currently no universal technical standard for how websites should interpret these signals our website does not actively respond to Do Not Track requests at this time. Please rest assured that we remain committed to keeping our tracking minimal regardless of your browser settings.
Third party services
Our website may contain links to websites, applications or services operated by other organisations. Those organisations are responsible for their own privacy and cookie practices. We encourage you to review their privacy information when using their services.
We are not responsible for the privacy practices of independently operated third party websites or services.
Children’s privacy
Our website and services are not directed at children and we do not knowingly seek to collect personal information from children through our general business services.
Where we become aware that personal information has been provided by a child in circumstances where it should not have been collected, we will take appropriate steps to address the matter.
Changes to this policy
We may update this Privacy and Cookie Policy to reflect changes to our business, website, products, services, technology or legal obligations.
The current version will be published on this website together with the date it was last updated.
Contact us
For questions about this Privacy and Cookie Policy or how we handle personal information, contact
Stackweaver Limited 17 Sandel Village, Knocklynn Rd, Coleraine, BT52 1WW, Northern Ireland [email protected]